Batvasa's Terms & Conditions — Everything explained simply and clearly

1General Terms & Conditions

By using the Batvasa website or app, you are considered to have agreed to these Terms and Conditions. These terms apply to all services, games, bonuses, and financial transactions on the Batvasa platform.

Batvasa operates under an international gaming license. These Terms and Conditions have been published in English to ensure all users in Bangladesh can read and understand them easily. If anything is unclear, feel free to reach out to the Batvasa support team — they are happy to help.

These Terms and Conditions were last updated on 1 January 2026. Batvasa reserves the right to amend these terms at any time, and members will be notified of any changes via email or in-app notification.

2Account Registration & Eligibility

To create an account on Batvasa, the following requirements must be met:

• You must be at least 18 years of age.
• Each individual may only register one account.
• You must provide accurate and truthful information during registration.
• Members are responsible for keeping their account password and login credentials secure.
• Accounts may not be transferred or sold to another person.
• During verification, Batvasa may request proof of identity or address.

If incorrect information is provided at registration, Batvasa reserves the right to suspend or cancel the account. If multiple accounts are found belonging to the same person, all accounts will be closed and any accumulated balance may be forfeited.

3Bonuses & Promotions

Batvasa's bonus and promotion offers are designed to make your gaming experience more enjoyable. However, each bonus comes with specific terms and conditions that must be followed.

• Welcome Bonus: Up to 100% bonus on your first deposit, with a minimum deposit of BDT 100 required.
• The wagering requirements for each bonus will be clearly communicated before the bonus is claimed.
• To withdraw bonus funds, you must first meet the specified wagering requirements.
• Free spin bonuses can generally only be used on designated games.
• A single promotion cannot be combined with multiple bonuses at the same time, unless otherwise stated.
• Any attempt to abuse or fraudulently obtain bonuses will result in the cancellation of the bonus and any associated winnings.

Batvasa always wants you to have a clear understanding of bonus terms. If you have any questions about a bonus, you can ask our team directly via live chat.

4Deposit & Withdrawal Policy

Batvasa is integrated with Bangladesh's most popular mobile banking services. The following rules apply to deposits and withdrawals:

• Minimum deposit: BDT 100. A maximum single deposit limit applies.
• Instant deposits are available via bKash, Nagad, and Rocket.
• Account verification must be completed before a withdrawal can be processed.
• Minimum withdrawal: BDT 500. Processing is typically completed within 30 minutes.
• Withdrawals will only be processed to the same payment method used for the deposit.
• For suspicious transactions, Batvasa may request additional verification.

Batvasa does not encourage the use of credit cards for deposits. Our advice is simple — only play within your means.

5Gaming Rules

All game outcomes on Batvasa are determined by RNG (Random Number Generator) technology, which is independently audited by third-party reviewers. Each game has its own rules, which can be viewed before the game begins.

• If a game is interrupted due to a technical issue, Batvasa will arrange a refund of the affected bet.
• If game manipulation or hacking is proven, the account involved will be closed.
• In Live Casino games, the dealer's decision is final.
• If an event is cancelled in Sports Betting, the stake will be refunded.
• Batvasa will not be held responsible for game losses caused by internet disconnection.

6Prohibited Activities

Batvasa is committed to maintaining a fair and safe gaming environment. The following activities are strictly prohibited:

• Opening multiple accounts under the same individual.
• Abusing the bonus system or attempting to obtain bonuses through fraudulent means.
• Money laundering or processing of illegal funds.
• Playing games using bots or automated software.
• Harassing other members or using offensive language.
• Intentionally exploiting system vulnerabilities or bugs.
• Opening or managing an account on behalf of a minor.

7Data & Privacy

Batvasa takes the protection of your personal information very seriously. Data collected during registration is used solely for account management, payment processing, and customer support.

• Your personal data is never sold to third parties.
• Information may be shared with authorities when required by law.
• All data is kept secure with SSL encryption.
• You may request the deletion of your personal data at any time.

For more details, visit Batvasa's Privacy Policy Read the page.

8Responsible Gaming

Batvasa believes in responsible gaming. Gaming is for entertainment — not a source of income. We encourage every Batvasa member to set their own limits and stick to them.

• Deposit Limits: Set your own daily, weekly, or monthly deposit limits.
• Session Timer: Receive automatic alerts after a specified period of play.
• Self-Exclusion: Take a break from the platform for a set period of time.
• Cooling-Off Period: Take a break ranging from 24 hours up to 6 months.

Learn more about Responsible Gaming Responsible Play View the page.

9Account Closure & Suspension

Batvasa reserves the right to suspend or close an account under the following circumstances:

• If participation in prohibited activities is proven.
• False information was provided during registration.
• If verification documents are not submitted.
• Accounts that have been inactive for an extended period (12 months or more).
• An account can be closed upon the member's own request.

Any valid balance remaining at the time of account closure will be refunded, unless the closure is due to a breach of terms.

10Terms Updates & Contact

Batvasa may update these Terms and Conditions at any time when necessary. Any changes will be reflected on the website with a revised date, and registered members will be notified by email or in-app notification.

Continued use of Batvasa after any changes have been made will be considered acceptance of the updated terms. If you object to any term, you have the option to close your account.

For any questions or feedback regarding these Terms and Conditions, please contact the Batvasa support team. Email: [email protected]