Privacy Policy

Batvasa's Privacy Policy — Your information is completely secure

Batvasa takes the protection of your personal information very seriously. This privacy policy explains what data we collect, why we collect it, and how we keep it secure — in plain, straightforward language.

Last Updated: January 1, 2026
Why Batvasa Privacy Policy Other

We believe transparency and security go hand in hand

SSL Encryption

All your data on Batvasa is protected with 256-bit SSL encryption. No third party can access your information.

Your Data Is Never Sold

Batvasa never sells or rents your personal information to any third party. Your data belongs to you alone.

Right to Erasure

You can request the deletion of your account and personal data at any time.

Secure Servers

Batvasa's servers comply with international security standards. Regular security audits are conducted.

Cookie Controls

Batvasa uses only essential cookies. You can manage cookies at any time through your browser settings.

Transparency in Bengali

Batvasa's privacy policy is published in full — no hidden terms or complicated legal language.

1Introduction

Welcome to Batvasa's privacy policy. Batvasa believes every user's right to privacy deserves the utmost respect. This policy clearly sets out what information is collected when you use the Batvasa platform, why it is collected, and how it is kept secure.

By using the Batvasa website or app, you are considered to have agreed to this privacy policy. If you have any questions about any part of it, Batvasa's support team is always available to help.

This privacy policy applies to all Batvasa services — slots, Live Casino, Sports Betting, bingo, and other gaming services. Batvasa complies with international data protection laws and handles the data of users in Bangladesh with the utmost care.

Batvasa's privacy policy was last updated on January 1, 2026. Registered members will be notified in advance of any changes.

2What Information We Collect

Batvasa collects only the information required to provide its services and manage your account. No unnecessary data is requested.

  • Registration Information: Full name, date of birth, mobile number, email address, and password.
  • Identity Verification Details: A copy of your national ID or passport (as part of the KYC process).
  • Financial Information: Mobile banking numbers (bKash, Nagad, Rocket), transaction history.
  • Device Information: IP address, browser type, operating system, device ID.
  • Gaming Data: Game history, betting patterns, and session duration.
  • Contact Information: Records of chats with the support team.

Batvasa never stores your full bank account number or card number. All payment processing takes place through fully encrypted channels.

Data Types Reason for Collection Retention Period
Registration Details Account Creation & Verification For as long as the account remains active
Financial Transactions Payment Processing 5 Years (Legal Obligation)
Gaming History Responsible Gaming Monitoring 3 Years
KYC Documents Identity Verification 5 Years
Support Chat Service Quality Improvement 1 Year

3How We Use Your Information

Batvasa uses your information only for specified purposes. Your data is never used for anything else without your consent.

  • For account creation, verification, and management.
  • To process deposits and withdrawals.
  • To deliver customer service and support.
  • To analyze gaming patterns and ensure responsible gaming.
  • For security monitoring to prevent fraud and money laundering.
  • To send you bonuses and offers tailored to your preferences (you can opt out at any time).
  • To fulfil legal obligations.
Batvasa never shares your information with third parties for marketing or advertising purposes.

4How Data Is Stored and Protected

Batvasa uses industry-standard technology to protect your information. Our security systems are regularly tested and updated.

  • SSL/TLS Encryption: 256-bit encryption is used for all data transmissions.
  • Firewall Protection: An advanced firewall system blocks unauthorized access.
  • Access Control: Only authorized personnel can access specific data.
  • Regular Audits: Third-party security experts conduct regular audits of Batvasa's systems.
  • Backup System: Data is backed up across multiple secure servers.

In the event of a security breach, Batvasa will notify affected users within 72 hours and take immediate steps to resolve the issue.

Batvasa offers two-factor authentication (2FA) to help secure your account. You can enable it from your account settings.

5Sharing Data with Third Parties

Batvasa does not share your information with third parties, except in limited cases where it is essential to provide the service.

  • Payment Processors: Only the information necessary to complete transactions is shared with payment services such as bKash, Nagad, and Rocket.
  • KYC Provider: Data is shared with licensed KYC service providers for identity verification.
  • Law Enforcement: Information may be disclosed in response to a court order or legal requirement.
  • Fraud Prevention: Limited data is shared with industry-standard fraud detection systems.

Batvasa enters into strict data protection agreements with every third party, who are required to comply with Batvasa's privacy standards.

6Cookie Policy

Batvasa uses cookies on its website and app to improve your experience. Cookies are small text files stored on your device.

  • Essential Cookies: Essential for login sessions and security. These cannot be disabled.
  • Performance Cookies: Helps analyse website speed and performance.
  • Preference Cookies: Remembers your language and display preferences.
  • Analytics Cookies: To understand how Batvasa is being used — entirely anonymously.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may prevent some Batvasa features from working properly.

7Your Rights

Every Batvasa member has the following rights over their own information:

  • Right to Access: You can request to know what information Batvasa holds about you.
  • Right to Rectification: You may request corrections to any inaccurate information.
  • Right to Erasure: You may request the deletion of your data under certain circumstances.
  • Right to Restrict Processing: You may request that we stop using your data for specific purposes.
  • Data Portability: You have the right to receive a copy of your own data.
  • Marketing Opt-Out: You can opt out of promotional emails or SMS at any time.

To exercise any of these rights, contact the Batvasa support team. Batvasa commits to responding to requests within 30 days.

If you submit a data deletion request, Batvasa may retain certain information for a specified period due to legal obligations — however, it will no longer be used for any services.

8Child Protection

Batvasa's services are strictly for adults aged 18 and over. Batvasa does not collect data from minors and has no intention of doing so.

  • Age verification is carried out at the time of registration.
  • Any account found to belong to a minor will be closed immediately.
  • Any data collected from a minor will be deleted without delay.
If a parent or guardian suspects that a minor is using Batvasa, please contact the support team — Batvasa will take prompt action.

9Privacy Policy Updates

Batvasa may update this privacy policy when necessary. Registered members will be notified in advance of any changes via email or app notification.

Continued use of Batvasa after any changes have been made will be considered acceptance of the updated Privacy Policy. If you do not agree with the changes, you always have the option to close your account.

The date of the latest update will always be shown at the top of this page. Previous versions are available on request from the support team.

10Contact

For any questions, complaints, or requests regarding the Privacy Policy, please contact the Batvasa support team. Our Bengali-speaking team is available 24/7 to assist you.

  • Email: [email protected]
  • Support Hours: 24 hours, 7 days a week
  • Live Chat: Click the chat icon at the bottom right of the app or website
  • Language: Support available in Bengali and English

Upon receiving a privacy request, Batvasa will provide a written response within 30 days. For urgent matters, an initial response is typically provided within 48 hours.

About Privacy FAQs

Answers to the most frequently asked questions about Batvasa's privacy policy

Batvasa retains only the information necessary to process transactions. Your bKash, Nagad, or Rocket number is stored in encrypted form and used solely for payment verification. Your full PIN or password is never stored.

No. Your gaming history is completely confidential. Only you and authorized Batvasa staff (for security and responsible gaming monitoring purposes) can access this information. It is never shared with any third party.

Most data is deleted after an account is closed. However, financial transaction records and KYC documents may be retained for up to 5 years due to legal obligations. During this period, the data will not be used for any services.

Yes, Batvasa may send messages about bonuses and offers. However, you can opt out of marketing communications at any time from your account settings. An unsubscribe link will also be included in emails.

In the event of a security breach, Batvasa will notify affected members by email within 72 hours. The impacted accounts will be secured immediately, and steps will be taken to mitigate any damage. Batvasa's cybersecurity team remains active 24/7.
🔐 Safe Gaming

Your data is secure — start with complete peace of mind!

Your information is completely secure at Batvasa. Register now and start with a 100% bonus on your first deposit — from as little as BDT 100 via bKash, Nagad, or Rocket.

256-bit
SSL Encryption
100%
Data Confidentiality
24/7
Security Monitoring
30d
Response Time
বাংলা